New sim not working after porting

[Kevscott1967]

I have received a new SIM after moving from Plusnet and had a text to say number has been ported but I can’t make it receive calls. I have turned iPhone off and on but still not working. I can’t get through to speak to anyone at EE! Any suggestions?

[Northerner]

Hi @Kevscott1967 

Is your device unlocked? 

You can use Skype and call the number in my signature, or use live chat.

Thanks 

[Kevscott1967]

Yes my device is unlocked.

[Christopher_G]

Hi @Kevscott1967 

What is happening with your EE SIM? Has your Plusnet SIM switched off?

Chris

[Kevscott1967]

Yes the Plusnet Sim has switched off. Spent 2hrs Messaging Customer Support this morning and there appears to be a problem in the porting from Plusnet. It has been escalated to the technical team to resolve - hopefully soon as I really can’t to without my phone for a few days!

[MJC030]

My Plusnet porting was fine the only issue came when EE did not follow my order and when I contacted EE I had to resupply them with my old Plusnet number and PAC despite having an email order from EE stating the my old number was to be ported across. Once I supplied EE with the information again the transfer across was seamless and done well within 24 hours.

[Christopher_G]

Sorry to hear that there was a problem with your port, @Kevscott1967.

Number ports don't usually complete over the weekend, so it's likely to be Monday before it all transfers across.

Chris

[Kevscott1967]

I was told by customer support this morning that it would be sorted in 24hrs. The port was confirmed on Friday by text message but has not worked. Very frustrating.

[Christopher_G]

I understand, @Kevscott1967. It may well do, they'll know better than me. Just saying it could potentially be Monday, depending on how far through the port the problem occurred.

Chris

[Kevscott1967]

Thanks for your update, the main thing is to get it sorted. Don’t want to have to get a new number!