New sim not finding signal

[Jayosaurusrex]

Hi, I bought a new phone contract 2 days ago, and since swapping my simcard to my new phone, I have not been able to get any signal whatsoever. EE advise was to call them... But i cant. Can someone help please?

[bristolian]

Does the SIM still work in your old phone?

[Jayosaurusrex]

Nope. It’s been deactivated from that one and won’t recognise the SIM card either.

[bristolian]

A SIM isn't "activated" to any individual phone - you insert it and it works. If a SIM isn't working on two separate phones, then there's 2 potential causes..

1: There is a coverage outage in your area, causing a loss of service. Do you get the same problem in other areas? You should still be able to use WiFi-calling in the meantime

2: There's an account-specific issue with it, thus other EE users won't be affected. Only CS can confirm this, who can be contacted on 0800 0798586 from any working phone.

[Jayosaurusrex]

WiFi calling doesn’t work either sadly on either phone. I’ll need to speak to EE on my wife’s phone then.

thanks for you help. 👍