New sim not calling out

ShxdxwVRS
Investigator
Investigator

‎02-05-2023 11:07 PM

Hi, 

ive just taken out a contract with EE and i have used a PAC code from my last provider to keep my number from my past contract. how long does it take for my PAC to be put into fluition and i am able to ring out from my phone or is there something im missing 

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎02-05-2023 11:33 PM

A PAC is normally actioned the working day following submission, providing that's before 5.30pm

When did you submit your PAC?

0 Helpful
ShxdxwVRS
Investigator
Investigator
In response to bristolian

‎02-05-2023 11:36 PM

around half 1 - 2pm uk time, the guys in the ee store did it 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎02-05-2023 11:38 PM

You've not said which day that was, but assuming today, then your number should port-in during tomorrow.

0 Helpful
ShxdxwVRS
Investigator
Investigator
In response to bristolian

‎02-05-2023 11:39 PM

yeah it was today as ive taken out my contract with them today 

0 Helpful
Nick_39
Established Contributor
Established Contributor

‎03-05-2023 12:33 AM - edited ‎03-05-2023 12:34 AM

Easy way to remember for future is this:

PAC submitted Monday to Thursday before 5pm: Port completed by the end of the next day, so by 5pm it should all be working 

PAC submitted on Friday,Saturday or Sunday are completed on Tuesday by 5pm

 

0 Helpful