New sim getting cheesed off with ee already

Neil4x4 · ‎06-09-2022

Got new sim and from time I have put it in nothing working as advised and still showing ee number and can’t change it as requested to my original number I ported over !

App keeps saying being updated and can’t access any of my account

Great introduction to EE!!!

Chris_B · ‎06-09-2022

@Neil4x4 Got it when ? Number ports take up to 24 hours and do not happen or start on late Friday and the weekend.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎06-09-2022

@Neil4x4 Got it when ? Number ports take up to 24 hours and do not happen or start on late Friday and the weekend.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Neil4x4 · ‎06-09-2022

4pm yesterday

was told by EE James that my old

number would be ported over by 5AM today and I could reset it on my phone neither of which have happened or can be done !

still showing EE number and not my old number which I requested

Leanne_T · ‎06-09-2022

Hi @Neil4x4

I'm sorry to hear this.

Please give us a call on 150, and the team will get this looked into for you and help you with the My EE account.

Leanne 🙂