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New phone, where’s my sim?

Kylenicholson12
Visitor

‎23-09-2023 07:13 PM

Just ordered an additional line (iPhone 15) for my partner. It requires a new sim as she can’t bring her old one across. This was all sorted via telephone

 

we received the phone but no SIM card. Could it be an e-sim? Or am I waiting for a physical card 

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎23-09-2023 07:19 PM

Hello

If you requested a Sim Card (Physical Sim Card)  then it will be delivered by Royal Mail and takes 1-3 days.

Christopher_G
EE Community Support Team

‎24-09-2023 09:38 AM - edited ‎24-09-2023 09:39 AM

Hi @Kylenicholson12 

You could pop into an EE Store and get a replacement there and then, if you would like to.

Chris