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New Sim

jess444
Visitor

‎04-03-2025 09:18 AM

Hi, 

Ive just received a new SIM card after swapping from another network provider. It works perfectly fine, other than constantly coming up with Turn on IMessages notification. I press turn on as I want this feature, but then it says an error has occurred. I’ve tried the usual turning phone off and on again plus turning imessages toggle off for a while but nothing has fixed it. Also I had to resign in to my emails etc which I know other family members didn’t have to do.
any suggestions on how to solve this?? 
thanks 

IMG_0315.png

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-03-2025 09:55 AM

@jess444  have you also migrated a number over from a different network ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎04-03-2025 10:59 AM

Hi there @jess444 

Thanks for coming to the community. 

Could you try the steps in the If you can’t turn on or sign in to iMessage or FaceTime on your iPhone – Apple Support (UK) page to see if this helps? 

Let me know how you get on. 

Leanne.