New Sim card

PatMon
Investigator
Investigator

‎21-06-2022 05:58 PM

Hi, I'm i received my new sim card and am trying to activate it. When I put my card into the phone, it is telling me "not registered on network"....because of that I can't receive the text message from EE with pin number!!

 

Anybody help me please?? 

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5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎21-06-2022 08:08 PM

What was the reason for this new SIM?

 

Is this an upgrade? A replacement for a lost/stolen SIM? Or a new connection?

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PatMon
Investigator
Investigator
In response to bristolian

‎21-06-2022 08:15 PM

Lost sim...
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Leanne_T
EE Community Support Team
In response to PatMon

‎22-06-2022 07:25 AM

Morning @PatMon

 

Thanks for coming here 🙂

 

Did you call our customer care team and report the SIM card as lost and have the replacement SIM sent out? 

 

If so, this should be registered for you and not need activating. Does the phone show signal with any other SIM card? 

 

Leanne 🙂

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PatMon
Investigator
Investigator
In response to Leanne_T

‎22-06-2022 10:24 AM

Yes...I contacted the help centre and they sent out a new replacement SIM

I have tried another Sim (EE) and it works fine.
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Leanne_T
EE Community Support Team
In response to PatMon

‎22-06-2022 10:34 AM

Thanks @PatMon

 

In this case, please call us on 0800 079 8586 and the team will help you get the SIM card activated 🙂

 

Leanne.

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