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My sim hasn’t arrived

Mary_stockley
Visitor

I ordered my SIM card weeks ago but it hasn’t arrived, I think I’ve been charged too for a month I have not used. I don’t know how to access this on my account. Can you resend a sim card please? 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Mary_stockley  you will need to call customer services to request a replacement SIM cards. You also need to inform them you didn’t receive the first sim. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.