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My pay as you go sim is disconnected due to no use for more than a year

Victor694
Visitor

‎04-04-2025 02:58 AM

My pay as you go sim is disconnected due to no use for more than a year. Is there any chance to reactivate to bring the number back for top up? Any guru please.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-04-2025 05:39 AM

@Victor694 : Not a chance! You had that chance between 6 & 9 months of non-use to get it reactivated. Buy a new PAYG SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ritu_D
EE Community Support Team

‎04-04-2025 10:50 AM

Hi @Victor694 

Welcome to the community. 

As @XRaySpeX has mentioned above, unfortunately you would not be able to reactivate a PAYG Sim card if it has not been used for more than a year. 

EE PAYG Sim cards are deactivated after 6 month of non-chargeable usage. You then have a further 3 month to call EE to reactivate it before it is completely lost. 

Thanks 

Ritu