@Nchathli if you've not made a call since June, then there's a fair chance that this may have been placed into hibernation.
Hibernation will occur if there's no activity in a 179 day period, so if June was when you last actually called out, that would suggest a hibernation in December.
The good news is that you get an additional 90 days after hibernation to query this and get the line reactivated, so I would definitely recommend reaching out to our team so we can get this checked out.
If you're calling from abroad, the number is +44 7953 966 250, and you can also thing this through services like Skype too.
Peter
