My SIM card not work

[Ariannamartinat]

hi ! I bought I uk sim , I tried to activated in Italy (where I m now ) I bought I subriscion packet .. but is still not working . I can’t call or send text … but I received text . Please can you help me ? 

[bristolian · Accepted solution]

If this is a PAYG SIM, then it must be used on EE's UK network before roaming is activated for it to work abroad.

The only mystery here is how you received a text message abroad, this would need a connection to a foreign network which in turn needs roaming. I suspect you have been very fortunate.

[Ariannamartinat]

Is possibile use the VPN to active this card ?

Inviato da Outlook per iOS<>

[Northerner]

Hi @Ariannamartinat 

No a VPN will not work. 

EE Sims are designed for UK networking with roaming as a benefit (now at a cost). If you're in Italy get an Italian SIM. 

Thanks