cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing SIM card in the welcome pack

Arajali
Explorer

I’ve received my welcome pack from EE. As I’ve opened the pack and come to realise the card is there but the SIM card is missing ? Surely this isn’t normal ?..

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

What do you mean the card is there but the SIM isn't? What cards you talking about? A credit card sized card id affixed to the cardboard card & the SIM pops out of that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
The small sim you put into the phone isn’t there when I opened up the welcome pack. Just the card itself is where the SIM card is placed.

Sent from my iPhone
XRaySpeX
EE Community Star
EE Community Star

Show us an image of the card you are talking about. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Sonia1980
Visitor

I STILL haven't received a sim

Katie_B
EE Community Support Team

Hi @Sonia1980

When did you order your new SIM?

Katie