LEAVING EE

[ELISABETHSMITH]

I HAVE LEFT EE BUT MY SIM CARD IS STILL WORKING, WHY IS THIS

[Leanne_T]

Hi there @ELISABETHSMITH 

Thanks for coming here. 

When did you request to cancel the account? 

Did you get a PAC or transfer to pay as you go? 

Thanks 🙂

Leanne.

[ELISABETHSMITH]

Hi Leanne

I got a PAC code on Wednesday, and my new account with another provider is all up and running now.

When I put the old EE sim in my phone, I am still receiving texts

[Leanne_T]

Hi @ELISABETHSMITH 

When did the number transfer? 

What model phone are you using? 

Leanne.

[ELISABETHSMITH]

It transferred yesterday.

My phone is a Galaxy A13

[Leanne_T]

Thanks @ELISABETHSMITH 

I would suggest speaking to your new network to check the number transfer has fully completed for you. 

Leanne.

[ELISABETHSMITH]

It transferred yesterday.

The phone is a Galaxy A13

[Leanne_T]

Hi @ELISABETHSMITH 

Please give your new network a call to get this looked into, they can check the number transfer and contact our porting team if needed. 

Leanne. 

[ELISABETHSMITH]

I spoke to them yesterday, everything has transferred and my new bundle has been activated

[Leanne_T]

Thanks @ELISABETHSMITH 

You would need to contact them if you are still getting texts to the old EE SIM card and they will get this looked into for you. 

Leanne.