Keep same number

[Razamajid2019]

I have just switched from bt mobile to ee  and have a pac code to keep my old number how do I do this now my new ee sim has arrived??

[XRaySpeX · Accepted solution]

@Razamajid2019 : Now that you've got your EE SIM give your PAC to EE using Fill out this quick form to transfer your number .

[janzy]

Your form will not accept my  PAC code to keep my number.

[XRaySpeX]

@janzy : Who are you moving from/to?

[Billybob85]

Hi I've just came from BT to ee and I am having the same problem. The form will not accept my pak code

[Leanne_T]

Hi @Billybob85 

Thanks for coming here.

Did you give the PAC when you ordered the EE SIM? 

Leanne. 

[Billybob85]

Hi leanne, I moved to mobile contracts from bt to ee on Wednesday. Both me and my partner were sent Pak numbers and I wasn't really told anything else by bt. The pak worked on my wife's number so I've just to sort mine and I think the problem is the pak is the same they sent us both. I've had 3 contracts with bt and obviously there now moving everyone over to ee and it was more a push and get it done by bt, I wasn't offered any like deals that I see on ee now or the different variants of the phones I got.

[Leanne_T]

I see, thanks @Billybob85 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂

[Billybob85]

Hi, thank you I will give them a call, its not really great for yous guys if bt are just doing that.

[Leanne_T]

No problem @Billybob85 

The team will be happy to help. 

Leanne.