I need Pac code - website not working

bluebeachy
Explorer

Morning 

I need a Pac code for my new phone. My phone is broken not excepting incoming or out going calls. 

Is there a direct customer service e-mail Urgent 

 

2 REPLIES 2
bluebeachy
Explorer

My phone will not except texts or phone calls - could you send via e-mail asap thanks 

 

chistery
EE Community Star
EE Community Star

Hi, you can't do it by email as it's not secure and easy to fake emails so there's no way to prove you are the account owner.

All the info on requesting a PAC can be found here:

https://ee.co.uk/help/profile/leaving-ee/what-is-a-pac-code