How do i convert a physical sim to an esim

[Ali_A]

Hi @Kam457 

Welcome to the EE Community

You can swap to an eSIM through the EE app. Just click Manage > Settings > Replace My SIM. 

Alternatively you can scan a QR code to install the eSIM through your MyEE Online Account

Your existing physical SIM still needs to be active for either of these options to work. 

If you have lost your SIM or it's no longer working, you'll need to call customer service on 150 or pop into any EE store with photo ID for a replacement SIM  or eSIM

You can find out more at Set up and use eSIM

Ali  

[Kam457]

There is only an option to order a replacement physical sim 

[Ali_A]

@Kam457 
Are you checking on the EE app or through the website? 

Ali

[chistery]

Are you on a pay monthly contract? eSIM is not available on PAYG.

[Kam457]

Payg 

[Kam457]

I've checked both 

[chistery]

That'll be why then. EE do not currently support eSIM for PAYG.

[Kam457]

Seriously