How can I activate new sim without my old sim

[Je10]

I lost my old SIM card so I’ve ordered a new one it arrived today but I can’t activate it without my old sim 

[Katie_B]

Hello @Je10. 

Welcome to the community. 

What is happening when you are trying to activate your SIM?

Katie

[Je10]

When I go to sim swap it is asking me for my number and then saying it will send me a code to my old sim 

all I want to do is activate the sim and then cancel my monthly plan so I can just have a pay as you go

[Katie_B]

Have you reported your other SIM lost/stolen @Je10?

Please give us a call from another line on 07953 966 250.

Katie 🙂

[Je10]

No I don’t no how to do that. I’m very bad on the phone I always used the web chat but now it’s not available. 
I need the sim to cancel my monthly plan and I need to do it before 28th or I will pay for another month that will be 2 months I’ve paid for not using it 

[Katie_B]

Hi @Je10. 

Do you have a local EE Store near?

Speak soon, 

Katie