Esim

Kemal22
Visitor

my phone has deleted the eSIM from my phone, I can’t make or receive any calls. I need help my phone won’t work with my house wifi

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Kemal22  You need to call customer services from a different phone on 0800 956 6000

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

The SIM enables network access, so your lack of ability to make or receive calls is a symptom of not having a working SIM.

Your phone should still work with any wireless router for internet-based functions, if that's not working it won't have anything to do with EE's mobile network. Lack of a working SIM will prevent use of WiFi-calling though.