Esim not registered with device

[waqasraza7]

I ordered iphone 13 pro with business plan , I received an esim and followed the instructions to activate the esim. I am getting the signals but its still showing 4g signals in the 5g area and when I call , the other party see no caller ID, I am not able to view my plan details on MyEE , I think my esim is still not activated according to the plan , can someone please guide  

[Chris_B]

@waqasraza7  Have you ported a number across from a different network at all ?  Have you restarted the device since you activated the eSim ? Have you turned on 5G on the device within settings>mobile data>Mobile data options>Voice and data. 

[waqasraza7]

This is a new Mobile and sim request which I ordered from Colleagues Product portal. 

Yes I restarted the phone several times and changed the settings to both 5G On and 5G Auto but still not working. I called the EE customer care the lady said , you need to get a physical sim to activate the Esim

is that the process to activate the E-sim and get my business plan activated?

[James_B]

Hi @waqasraza7,

Welcome to the EE Community. 🙂

If you are receiving a signal and are able to make calls, your eSIM is activated.

If after restarting your phone you're still seeing the same issue, please get back in touch with Customer Care.

Thanks

James