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ESim is not working

karoda
Investigator
Investigator

I activated an esim, but it's not working and my original physical sim card is not working as well, any solution or do I have to go to the EE store to solve it?

13 REPLIES 13
Christopher_G
EE Community Support Team

Hi @Kazzah3103

Could you try restarting your phone please?

Chris

Yes, I went to the EE shop and asked for the help

Christopher_G
EE Community Support Team

Did they manage to get you up and running, @karoda?

Chris

Also having his same issue and too scared to try getting e-sim again