ESim after Factory Reset S20

Prozmonkey · ‎22-04-2023

I think I need to factory reset my S20. I'm using an eSim so I assume it'll be deleted...or will it ?

Can I back up my esim or how do I get it back on my phone ?

Thank you.

Northerner · ‎22-04-2023

It should ask you if you want to delete the esim, don't tick the box.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-04-2023

Hi @Prozmonkey

It should ask you if you want to delete the esim, don't tick the box.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.