I have a SIM arrangement where I keep my account topped up and EE deduct £10 each month, for which I get minutes and gb of data.
Up till now, I could login either via my browser or the EE app, and I could choose the mobile number and then be presented with balances, usage etc for that number. This feature has apparently disappeared, so that nowhere on the site can I find this data.
I was also able to top up with a card and that info now seems inaccessible.
What is going on and how am I now expected to manage my account? I have tried the usual stuff of deleting cookies, reinstalling app etc.
I keep being asked to link my devices, then give them the phone number and receive a text validation code. I then tick the account holder box and ask to "link products"When I ask to link, I get the message "We're having trouble linking your products. You can try linking or come back later when we've fixed things". I've retried this several times, but now just go to "Stop linking for now" as I get the same error over and over again.
What is going on?
