EE SIM CARD LOST

[Beniamin01]

I lost my SIM CARD, i called them from another country, they told me will order a new one for me,because I PAYD, THEY TOLD ME TO TOP UP 5£,  in 3 days is going to be delivered to the address, now i'm back in UK, and the sim card did'n arrive, I HAVE 7 DAYS ALREADY  back home, no sim card delivered, I told to the contractors i m not available 4 days, now i m starting to lose contact with my business. Maybe the best way to hear me is to go trough law, why do you treat your customers like that,  you poor people.!!!!!!!!!!!!!!!!!

[Northerner]

Hi @Beniamin01 

Sims are sent via royal mail. Depends on when they deliver. 

You can pick a sim up from any EE store.

Thanks 

[Chris_B]

@Beniamin01    You do that go through law.  in the meantime have you spoken with customer services ?  Have you been to an EE store to request a replacement sim ?  

[Beniamin01]

Yes i spoke with ee customer service, AND THE CALL RECORD IS IN YOUR SISTEM,  yes i PAID FOR IT!! WHY TO GO TO EE STORE IF I PAYD FOR DELIVERY AND ALL SERVICE?!!???!!!!

[Beniamin01]

If i wouldn't pay for it and if i could be in country i could go to store, but because i was not in country i called customer service and i paid for a new and delivery one, that means CUSTOMER SERVICE AND THE GUY WHO   talked with me is useless incompetent and should not be there !!! pretty simple. 

[Beniamin01]

As a fact now is SUNDAY, not even now, i didn't recieve  it, i suppose i m a disabled person and i can t walk to the market, maybe that's why.

[Katie_B]

Hi @Beniamin01. 

I am sorry to hear your new SIM has not yet arrived.

Did our customer care team confirm the address we have on your account?

Is this a business line?

Was a second order offered?

Katie

[Beniamin01]

Hei, Katie, no they didn't confirmed any, because the order was made by phone, contacting them : "

Contact us from abroad,

I didn't had an account until I posted here, yes it's a business, no second order offered, not even a confirmation email or something to let me know  any status or any update.

[Katie_B]

Thanks for getting back to us @Beniamin01. 

If your account is a business account please call +44 7953 966 250. 

Our business team will be able to confirm your account address correct and send you another new SIM. 

Katie