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E sim doesn’t

SR091
Visitor

‎13-07-2026 01:06 AM

Hello I bought my new phone I put the sim now said to put puk I found that to my ee app and after that said to put new pin twice I put and after that said again to put puk 

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Alex_H
EE Community Support Team

‎13-07-2026 08:52 AM

Hi @SR091,
 

Welcome to the EE Community

What type of phone is it you are using? It sounds like after the first time you put in the PUK from your EE account it was asking you to set a new PIN to use. When you say its asking for the PUK again, is it not accepting the PUK this time? 

 

Alex

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