Dual sim cards

[BlueCassidy]

Samsung Galaxy S20 FE. My phone supports dual sim (there are 2 sim's showing in phone info). However, the option to add mobile plan is missing in sim manager. How do I rectify this?

[James_B]

Hi @BlueCassidy,

Welcome to the EE Community. 🙂

Are you trying to setup an eSIM for an existing EE plan?

James

[BlueCassidy]

Hi James

Yes, I'm currently in India. I've purchased an esim to use but when i go into the sim manager in settings there isn't an option to add a mobile plan in order to use it. 

[James_B]

Hi @BlueCassidy,

I've double checked and your phone uses a hybrid SIM slot, rather than eSIM.

To use a second SIM card, you'll need to insert another physical SIM into the memory card slot.

Hope this helps. 🙂

James

[BlueCassidy]

Thanks James.

Having already bought an esim I think that's a bit of cash I'll not be getting back!

I don't think it's that easy buying a sim card here as a foreign national

[Chris_B]

@BlueCassidy   You should be able to purchase a PAYG sim and use that.   

[BlueCassidy]

Hi Chris, I've just looked in the sim holder and there is the current sim and a micro sd card. There doesn't appear to be a place for a second sd card

[Leanne_T]

Hi @BlueCassidy

You can find details in the How to use or manage dual SIM cards on your phone Samsung support page. 

Leanne.