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Do I need the EE app with my own router and an EE PAYG sim ?

SassyBrit
Investigator
Investigator

‎17-06-2022 01:10 PM

Do I need the EE app on my phone - when I have my own router (TPLink) and an EE PAYG sim ? Or is that just for those with EE supplied broadband and phone - which I don’t get in my area? So this is all new to me. 

Will the app be any use for me? Like be able to remind me when my sim is going to run out? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-06-2022 01:43 PM - edited ‎17-06-2022 01:45 PM

@SassyBrit  The My Ee app is your access to your account with EE it doesn’t matter what device you are using.  

Or do you mean the EE home app ?  This will only work with EEs smart router. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎17-06-2022 01:59 PM

You may use the MyEE app to help you with your EE SIM to keep an eye on its status, to top-up and to buy packs and add-ons but it is not essential. Your choice! 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP