Cannot make or receive calls on new EE sim

[Jcdddx71]

Hi, I have recently moved from O2 to EE on my iPhone and transferred my number, texts are working, I can send and receive thes  but I am unable to make or receive calls (even to the 150 number) I have checked the network and number by texting EE to confirm, both are fine, new number is correct.  Please help

[Chris_B]

@Jcdddx71  have you restarted the device since your number was ported. 

[Jcdddx71]

Hi Chris, yes have tried three or four times, still no difference 😕

[bristolian · Accepted solution]

When is "recently" that you ported-in? Have you been able to use your phone since then?

What happens when you try making a call?

You can contact EE-CS on 07953 966150 from any working phone if necessary, or +44 800 9566000 from a web-calling app such as Skype.

[Jcdddx71]

I changed over yesterday and the switch was made 6pm the same day.

i will try the numbers provided.

thank you for your help