The EE Community

Taken deposit

Just ordered a new pay monthly phone ..EE have taken the 50 pounds upfront payment .. but I have had no confirmation email for my order and it's not letting me go to the confirmation page on the site ...  

SIM only

Can I add a pay monthly SIM to my account for my son 

Two iPads one SIM

EE flex plan

Hi I need some clarification. Today in store (Meadowhall) i upgraded my device to the iPhone 16 pro max, I paid £100 upgrade fee and traded my old device in. The full works plan was £83 a month for 3 years so I took this option. I signed something (I...

Installation problem

I've recently changed WiFi from BT to EE Full Fibre. Open reach sent an email confirming the installation date and included details of what they'll need to do. I am sure it won't be possible to install the Full Fibre (rented 4th floor apartment) and ...

E-sim not downloading

Hi there! about a week ago my phone lost all signal and was unable to function as a phone- I could connect to wifi but that was about it. My father - whose account this is, contacted EE repeatedly for help and after a few days I was sent a new handse...

Voicemail now announcing number in message

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...

Is the domain info.ee.co.uk genuine?

I received an email from no-reply@info.ee.co.uk telling me that my direct debit is no longer active. This is nonsense - the DD remains active. I've been with EE for decades. So what gives? If it's genuine, is EE known for making mistakes of this natu...

Cant pay my bill

Can't pay my bill and need my phone to earn my money help

Child not received promised additional items.

Appalling customer service and am in contact with the communications ombudsman, putting together a case. We renewed my son's contract and were told we would be emailed redemption codes to claim a watch and supercharger and that it may take some weeks...