Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

[smoothhi]

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.

Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the website simply remains on the same selection page and fails to redirect me to the final checkout screen.

Could you please help me resolve this technical issue so that I can complete my purchase?

Thank you for your time and assistance.

[Northerner]

Hi @hbkang 

Try again now as you tried overnight the system maybe down for improvements.

Thanks 

[hbkang]

still not working
@Northerner 
when If I press the 30-day USIM and click Continue, it pretends to switch screens but displays the same page again.

[Schockwave]

@Peter_W , @Leanne_T , are you able to help this person to let them know the answer, please?

[Chris_S]

Hi @hbkang 

It's great to hear that you're looking to take out one of our SIMs when you're visiting the UK.

Thanks for highlighting that you're experiencing this issue.

I've ran a test myself, and when I'm logged out, it allows me to select the plan and check the 'I confirm my phone is eSIM compatible' box.

When I click 'Continue' it asks me to log in; when I've logged in, it takes me to the next page.

Could you give that a go please?

[hbkang]

Let me explain more details..
I’m trying to purchase the EE Travel Data eSIM – 30 day pass, unlimited data, uncapped speed, £30 one-off.

I am already signed in to my EE ID.

On the “Choose plan” page, I select the 30 day pass and tick “I confirm my phone is eSIM compatible.” The Continue button then becomes active.

However, when I click Continue, I am not taken to the checkout or payment page. Instead, the page simply reloads/redirects back to the same Choose plan page, so I cannot proceed with the purchase.

I have tried this multiple times in both Chrome and Safari, and the same issue occurs in both browsers.

Could you please confirm whether there is a problem with the Travel eSIM checkout, and let me know if there is another way to purchase this exact £30 Travel Data eSIM?

[Ali_A]

Hi @hbkang 

Thanks for reaching out about this. 

The eSIM is mean for purchasing online and downloading to your phone ready for use in UK. 
If you pop into the EE store they will be able to help you with this. 

However, looking at what you have tried, I've merged your post to an existing thread. 
I'm also going to get this passed onto our team to investigate further. 

Ali