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Can’t transfer number

Emiliyan
Visitor

‎01-02-2023 10:05 PM

I’ve just take a new iPhone from EE I transfer all the things from my old phone to the new but my SIM card get block and now I can’t use it !!

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎01-02-2023 10:49 PM

What error message is on your phone's screen?

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎02-02-2023 10:38 AM

@Emiliyan , that does not make sense, unless you did not do an upgrade, which I hope you did do, you should just be able to move the SIM card from one phone to the other.

Have you tried the SIM card in your old phone? If it does not work and does not work in your new phone, I suggest you contact customer service and they will be able to take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.