Can i keep my old number?

[BZP1]

Hi all, new here! 

Im in a big dispute currently with another very well known provider. I’ve been a customer there for over 20 years- but the way i’ve been treated has been nothing short of horrific in the last week- and none of it is down to me! Anyway, enough is enough and I want to come over to EE but not sure where i would stand about keeping my old number? i’ve had it for years and it would make thinks A LOt more simple if i could keep my old number and take it from my old provider over to EE! Has anyone done this? Can it be done?! I appreciate any feedback or suggestions ☺️ Thanks so much! 

[Leanne_T]

Hi @BZP1 

Thanks for coming to the community. 

If you would like to transfer a mobile number from another network you would need to contact your network and request a PAC. 

Full details can be found in our Transfer your number to EE page on what is needed and how to set up the transfer. 

Leanne.

[XRaySpeX · Accepted solution]

As long as your current provider despite the dispute will issue with your PAC, you can move your no. to EE by giving them the PAC when you order a SIM from EE. This will cancel your contract with your current provider.