4G SIM CARD

[carrotmuseum2]

EE texted me about 3 weeks ago to inform me I had not used the phone for calls or texts and therefore my account would be closed. This was wrong as I had texted the previosu day.  The problem appeared to be that I now needed a 4G simcard and they  promsed to send one to arrive within 3 to 4 days.  One week on it has not arrived. 

Is this a normal delay?

Secondly can I go to an EE store and ask them to provide a new 4G simcard and transfer the blaance etc?

[XRaySpeX]

@carrotmuseum2 : Are you on contract or PAYG?

If PAYG, perhaps your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[bristolian · Accepted solution]

To add to the reply already, what's the basis for saying that you needed a "4G SIM"? Was this what a CS agent told you?

All of EE's SIMs are multi-technology, none are specific to any "G"

[carrotmuseum2]

I have an old phone on PAYG and only use it a few times a month. She said I was required to have a 4G sim and for me to instal it in a 4G phone. I have a 4G phone but no sim has rrived.  It was all to do with 3G being knocked off soon. I had made a call and text about 5 days BEFORE the threatened cut off text was received.  I am not on a contract, jst a simple PAYG customer. IT's all I need for a infrequent user.

If the sim does not arrive can I do all that at an EE shop?

[carrotmuseum2]

My cuurent phone is still working. 

I have an old phone on PAYG and only use it a few times a month. She said I was required to have a 4G sim and for me to instal it in a 4G phone. I now have a 4G phone but no sim has rrived.  It was all to do with 3G being knocked off soon. I had made a call and text about 5 days BEFORE the threatened cut off text was received.  I am not on a contract, just a simple PAYG customer. IT's all I need for a infrequent user. There is £9 credi on it.

If the sim does not arrive can I do all that at an EE shop?

[carrotmuseum2]

I have an old phone on PAYG and only use it a few times a month. She said I was required to have a 4G sim and for me to instal it in a 4G phone. I now have a 4G phone but no sim has rrived.  It was all to do with 3G being knocked off soon. I had made a call and text about 5 days BEFORE the threatened cut off text was received.  I am not on a contract, just a simple PAYG customer. IT's all I need for a infrequent user.

If the sim does not arrive can I do all that at an EE shop?

[carrotmuseum2]

None of that was mentioned to me. I am a low user, but do make calls at
least once a month. All I want is a new $G sim with my credit and number
to instal inot a new 4G phone. Can an EE shop do that for me?

[carrotmuseum2]

Yes that's exactly what she told me. A foregin woman who was difficult to inderstand. All I want is a sim card to work in my new 4G and NOT be threatneed with closure. Do these people want to retain my business. Been a customer for many years.  Will a EEE shop be able to sort this?

[XRaySpeX]

You must have an EE 3G SIM, probably from being transferred from an old Orange or T-M  plan & this msg is warning you that as the 3G network is being switched off that you need to get a 4G SIM.

[carrotmuseum2]

Yes and they would send one within 4 days. All I have to do is put it in
the new 4G phone and it will retain the credit balance.

Clearly the sim is late coming. What I ask is can I get the new 4G sim
from the EE shop and can they do the transfer of credit?