4G SIM CARD

carrotmuseum2 · ‎13-06-2024

EE texted me about 3 weeks ago to inform me I had not used the phone for calls or texts and therefore my account would be closed. This was wrong as I had texted the previosu day. The problem appeared to be that I now needed a 4G simcard and they promsed to send one to arrive within 3 to 4 days. One week on it has not arrived.

Is this a normal delay?

Secondly can I go to an EE store and ask them to provide a new 4G simcard and transfer the blaance etc?

XRaySpeX · ‎13-06-2024

PAYG credit is not refundable nor transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

carrotmuseum2 · ‎14-06-2024

She told me they would send a new sim for the new phone, and that card
would have my existing number and credit. Was that incorrect?

XRaySpeX · ‎14-06-2024

That sounds right!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

carrotmuseum2 · ‎14-06-2024

So how long should I wait for the card to arrive? it's over a week. Also,
back to my original question - Can I go to an EE store and ask them to do
it all.

Frankly I have lost faith in EE

Christopher_G · ‎14-06-2024

The card should have arrived within four working days, @carrotmuseum2.

Yes, if you pop into the EE Store, they'll be able to provide you a replacement SIM card and get it all set up for you. You'll need some photo ID with you.

Chris