2 SIM cards
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24-11-2023 02:13 AM
I ordered 2 SIM cards by mistake , after I received it was 11 +PM and customer service was off , I email them . I received email to cancel 1 SIM card , I didn't know which of them was my old number and didn't do it . I went to the EE store , where the EE staff find out my old number and showed in app second number was cancelled . after few days I received my first bill just for 1 card number 15 £ I thought if I paid just for 1 number this mean second SIM was cancelled . after 1 month and 7 days I received 3 times more bill . my discount (6 months) was cancelled for 1 number and charged 29£ second number has been added with 15£ and 0.48£ for third number . I don't know from where comes 3 SIM number 😞 now I can't cancel extra numbers
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24-11-2023 08:21 AM
@AlexPslr you need to call and speak with customer services about this
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24-11-2023 08:21 AM
@AlexPslr you need to call and speak with customer services about this

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