Blocked after joining roaming plan - cannot contact E

[genlaitn]

Hi, I’m on a board and joined the roaming plan, be blocked, now I cannot use phone calling / SMS to contact EE and be blocked by online , how I solve the problem? Please help and suggest

[Mod edit: title added]

[XRaySpeX]

@genlaitn : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.