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Add-on page not working abroad

Andy965
Explorer

‎20-11-2025 06:04 AM - last edited on ‎20-11-2025 08:07 AM by

I have been in India this week. I had the same problem. The EE add on page does not open. I’ve tried all the local phone networks I could. I have roaming enabled and a spend cap setup. Really disappointed with EE. Very poor service. I don’t see why we could not purchase these roaming add ons in advance as we could previously. Last thing you need when arriving in a new country when trying to use Uber, etc. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-11-2025 06:38 AM

@Andy965 : Where have you got roaming enabled? How do you know? What did you do to make it so? Did you text ROAMING to 150 before you left UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Andy965
Explorer
In response to XRaySpeX

‎20-11-2025 04:54 PM

You can download the EE app and set this up. I don’t text 150.

Sent from my iPhone
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