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Incoming call problem

drpeterparsons
Contributor
Contributor

‎15-05-2025 09:14 PM - last edited on ‎16-05-2025 08:20 AM by

I'm having similar issues. I've had 3 people try to call me over the last 2 days and told me that the call was rejected. SMS works fine. Data roaming works fine (so I've been getting people to call me via WhatsApp).

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4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎15-05-2025 10:55 PM - edited ‎15-05-2025 10:55 PM

Have you tried manually swapping between local networks? Are the symptoms identical on each?

Out of interest, which country are you in? And which networks have you tried?

drpeterparsons
Contributor
Contributor
In response to bristolian

‎16-05-2025 02:37 PM

I'm in the USA (same as the OP in the thread). I've only one network available (T-Mobile) where I am as I'm unable to connect to the second network that shows up (Verizon).

I've tried turning off 5G (as I've had that cause issues before in other countries).

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drpeterparsons
Contributor
Contributor

‎16-05-2025 03:29 PM

Seems to be (1) a current known issue (EE support have told me that they have had quite a few calls about this issue in the USA), and (2) possibly 5G related since, after turning off 5G (and manually selecting a 4G only network), I'm now able to make and receive calls.

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Peter_W
EE Community Support Team
In response to drpeterparsons

‎16-05-2025 04:02 PM

Hi @drpeterparsons, thanks for sharing your experience here!

Fingers crossed this can help anyone in the same boat that may be experiencing this issue, and I'll be sure to highlight this with our support teams too!
Peter

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