increasing spend cap

Pablo74 · ‎05-12-2024

I am in Mexico, My bank has out a stop on my account, I need to call them I CAN NOT contact because you have a zero spend cap on my account which I cant take off. Have tried numerous times but there is tech problems. PLEASE SOMEBODY CALL ME!!

Chris_B · ‎05-12-2024

@Pablo74 that spend cap is what you set up when you took out the contract. EE don’t just put this on it without your agreement. And no one will call you as this is a public forum not customer support.

You can use live chat via the EE app under help.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎05-12-2024

@Pablo74 that spend cap is what you set up when you took out the contract. EE don’t just put this on it without your agreement. And no one will call you as this is a public forum not customer support.

You can use live chat via the EE app under help.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎05-12-2024

@Pablo74 : Are you connected to a local network? Did you receive a Welcome msg when you arrived?

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎05-12-2024

Incidentally, if the reason for your issues is a spend cap, that will affect inbound calls equally as outgoing.

Does your phone show a connection to any Mexican networks? And as per the previous reply - can you receive text messages? Those don't incur a charge but are good evidence of roaming being active.