Worst customer service

[imortaltom21_]

Been trying to contact an actual person about roaming as I go to Mexico tomorrow and need the £25 pass for 2 phones. I’ve phoned 150 and the options are 1 for visual service or 2 for whatever. Anyway I go 2 and follow the instructions then so far down it cuts me off and tells me to do it via text. Is there a way to speak to someone 

[XRaySpeX · Accepted solution]

Text ROAMING PASS to 150 from each phone.

As you are on contract, just remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.