10-12-2024 07:31 PM
I am unable to make or receive any calls. I am currently in Swaziland 🇸🇿 My mobile is not roaming and I have tried everything possible but l cannot call EE
10-12-2024 07:41 PM
Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.
10-12-2024 07:41 PM
Hi @Dorothy1967
Are you on EE PAYG or pay monthly contract.
Thanks
10-12-2024 07:46 PM
I am on a contract
10-12-2024 07:47 PM
&?
10-12-2024 08:18 PM
Hi @Dorothy1967
You'll need to speak to EE CS via WiFi and Skype using the number in my signature (UK office hours ) and ask them to activate roaming.
Thanks