URGENT: In Indonesia, Can't Call my Bank, NOT EVEN EE for support, HELP.

[danwarburton]

Hi,

I'm in Indonesia and need to urgently call my bank to unblock my card to access funds.

I can't call my bank in the USA, any number in the UK or even EE.

I've paid to add 24 hours of roaming in Zone 1 but still can't make calls.

I've increased my spend cap to £20 over my monthly fee.

Tried starting live chat on the EE app, but EE have removed this, and it's only a limited chatbot that says I need to call EE, but I can't.

How can I email EE or get someone on a live text chat to solve this?

[danwarburton]

Thanks for your reply.

Ive now re-downloaded the EE app and see there is now live chat however,, it says its a 40 minute wait.

EEs customer service is nothing like it used to be.

I’m

 

now considering buying a new contract with another mobile company. 

[Schockwave]

@danwarburton , so you cannot wait to have the chat with them, but they are busy with other customers on the phone as well as with chat, you just have to abide your time. All call centres are UK based unlike other networks, just remember that.

[danwarburton]

Sorry but for someone abroad, who has paid £5 for roaming 3 days ago, to solve an emergency, who then couldn’t make a phone call this is terrible service. 
EE, with the profits they are making should employ more staff to keep wait times to no more than 15 minutes.