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Temporarly Suspended

pniranjan
Visitor

‎09-10-2025 06:11 PM

Hi , i am in india, my phone and other 3 phoes in my  account are temporarly suspended, how can i resolve this issue as i can not contact EE to solve this issue

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-10-2025 06:15 PM

@pniranjan : How or why do you know they are temporarily suspended? Is it just that they don't work there or it something more than that?

Are they on contract or PAYG?

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Ali_A
EE Community Support Team

‎10-10-2025 09:59 AM

Hi @pniranjan 

If you find your full account suspended while abroad it may be that you either have an outstanding balance, or you have incurred additional charges on your line outside of your allowance and reached your credit limit. 

You can check your EE app/online account to see if you have an outstanding balance, which you can then pay manually.  
If nothing is showing, please check the View Full bill section where it will show any additional charges due for your next bill.

Any amount showing there which is higher than your account limit will cause your account services to be fully suspended temporarily. 
You can find out more at Reactivate your EE service | Profile help along with details how to remove the suspension. 

If you do have high additional charges while roaming in India, I'd recommend having a look at Roaming Bundles for India that we have available to mitigate your costs while using your phone abroad. 

Ali 

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