Suddenly get 'calls to this number are barred from your phone'

[JenLon]

Hi there - I'm suddenly getting this message when trying to call my mom in Finland 'calls to this number are barred from your phone'. I've been in contact with EE and they say it all should be working, but obviously isn't. I've checked the settings on my phone and my EE account and really don't understand what the issue is all of a sudden?

I also send her normal SMS messages as she doesn't have a smartphone - I get charged for them but she never receives any of them. It works the other way around as she can call and message me. 

I've just about had it with EE, been a customer for over 12 years and the service is just getting worse. 

[XRaySpeX]

@bristolian : There are sufficient clues in OP's posts to tell which it is.

And later on we get positive confirmation:

@JenLon wrote:
to clarify, I'm in the UK trying to call Finnish numbers so should not be a roaming issue. 

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[Lucas89 · Accepted solution]

Hi,

I had the same issue, it was going on for weeks the tech team couldn't fix it and finally tonight I found the problem, for me anyway. So if you go to the contact you're having an issue with click edit default contact info. My wife was saved on Google rather than my sim card so I changed her from the google icon to the sim card icon and I can now call her. I will try to upload a picture to show you.

 

 

[Candydoc]

Hi.

Did you manage to sort the issue? If yes, please share the solution. I am having the same issue and have spent 2 days on ee chat with no benefit. Thanks.

[Rach_H]

Hi @Candydoc,

Welcome to the Community!

I'd recommend giving our team a call and they will be able to take a look into why this is happening, and help you get this sorted.

Rach

[Shellzbe]

I have had the same issue and have followed your above advice. Contact was showing as linked via WhatsApp and Google. Unlinked and it's now ringing that number fine. Thank you for sharing 😊 

[Katie_B]

Thanks so much for coming here and letting us know the above solution has worked for you @Shellzbe. 

Katie

[JenLon]

Thank you ever so much for posting this - it solved my problem, I'm so grateful! 🙏🏻

[Jimmyk86]

Hi Katie 

I’m having this exact same problem. I can’t even call the EE number because it says the same thing. I can’t see an option on the contact page to change the contact to a sim contact so I don’t know what to do. I need to send money to buy a house today but I can’t call my bank because of it! Help! 

[XRaySpeX]

@Jimmyk86 : Where are you? Where are you calling?

The OP was in UK calling International nos.

[Peter_W]

Welcome to the Community, @Jimmyk86.

Have you had a check to see if it's all numbers affected here, or is it just your bank?

If it's the latter, and the number is one that would typically be chargeable (e.g. 087, 09, or international) then this could be being blocked by a spend cap. 

Also are you in the UK right now, or overseas? 

Peter