SIM not working

[en3ity]

Hello! 

Can someone help me! I'm abroad and my prepaid SIM wont work, I would not receive any codes through messages!

Can someone help me in this regard, 

[Northerner]

Hi @en3ity 

Was the SIM activated on the UK EE network before you went abroad.

If not then the SIM will not work.

Thanks 

[en3ity]

yes! The sim was working when i went abroad even when i went it kept
working for around 3-4 months then it didnt work!

[Rach_H · Accepted solution]

It sounds like your SIM may have gone into hibernation @en3ity.

When was the last time you used your SIM to make a call or send a text, using your balance?

Rach

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[en3ity]

Hey hello! 

Thx for your reply @Rach_H . 

Last time i used my sim on my ThinkPad T480 and through operator messages i was receiving everything like every code and stuff, when i turned on Data. But after that when i plugged it into a phone, it didnt work and i was not able to receiving any messages. Ive tried tuning off automatic and connecting to my local operators but that also didnt work. 

Regards

[en3ity]

Hey 

I think ive passed that duration! 

Its been around 1.5 year since i went abroad and it worked i think for around 6 months. And no, i didnt recharge it, btw it was prepaid! Its there any solution now?

[XRaySpeX]

No, you've lost it as you left it too long idle. 

[en3ity]

Oh no, is there any way to bring it back?

[XRaySpeX]

No!