Roaming

[Ashlene89]

I’m in Majorca and have the roam abroad pass but cannot access anything data/text/call wise except when on WiFi… roaming is on can anyone help please? £25 is a lot of money I’m only here for a week and need it for maps etc

[Schockwave]

Hello @Ashlene89 ,

Welcome to the community,

I take it you are on contract with EE?

Having roam abroad pass does not activate roaming on your account, which you should have done before going abroad if you have not already done so.

You will have to ring customer service, which you can do for free, using a web based app, such as Skype, using the free number in my signature.

If roaming is activated on your account, then by rebooting your phone and possibly doing a manual search for a network should solve the problem.

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.