Roaming.

[Rach_H]

Hi @Men0rca,

Welcome to the Community!

Could you let me know a little more about your roaming query?

Rach

[Men0rca]

Morning!
Have unlimited roaming etc etc. and totally rely on the phone for
tethering, tv, calls of course.
Arrived in Menorca, Spain yesterday as per my monthly visit but can't use
my phone to call out, pick up messages, text etc.
Extremely urgent as I need to contact medical teams etc and currently can't.
Can't call 150 or any of the suggested numbers on the EE website.
Need this sorting ASAP.
Please advise.
Thank you.

--

*Pippa J*

*Mobile: 07*********



* This email message is strictly confidential and intended solely for the
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<mod edit: removed mobile number from public post>



P Before printing, please think about the Environment

[Rach_H]

Are you able to manually switch to another network @Men0rca?

Also, have you made any changes to your account since you were last there?

Rach

[Schockwave]

@Men0rca , did you activate roaming on your account by either texting ROAMING to 150 or ringing customer service to activate it?

Did you receive the welcome message when arriving in Menorca?

[XRaySpeX]

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Men0rca]

Hi, unable to switch network and no changes have been made to my account in
the last few weeks.
Thanks.

--

*Pippa J*

*Mobile: 07*

[mod edit: removed personal information from public post]



* This email message is strictly confidential and intended solely for the
person or organisation to whom it is addressed. It may contain privileged
and confidential information and if you are not the intended recipient, you
must not copy, distribute or take any action in reference to it. If you
have received this e-mail in error, please notify me as soon as possible
and delete the message from your system.*



P Before printing, please think about the Environment

[Schockwave]

@Men0rca , you did not answer our questions whether you are on contract or pay as you go and when you last used your SIM card to make a chargeable call if on pay as you go?

[Rach_H]

Are you not seeing any networks when you try and switch @Men0rca, or are you having an issue when you select another network to try and connect to?

Rach