Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Matt_124]

Agreed, but there's the potential that it has been raised internally and senior leadership are dragging their heels in releasing a public-facing statement on how our plans will be impacted.

Obviously if that is the case, the support teams simply can't comment until they get the info. They can't really come out and say "They won't give us an answer yet" as that may not work out too well for their employment status.

[hammy434]

The Roaming Pass ROW is the only roaming extra I can select, there's no other roaming ones. I asked EE livechat what the "eligible countries" were and they said it was all Zone 1 countries, and confirmed it also includes EU. Last week EE also removed the text from their roaming refresh page that said there'd be two extras one EU one Zone 1.

This makes me hope livechat is correct and this thread and the T&C's are wrong. Although the EE app, website, and 150 tells me I have no free roaming anywhere after selecting this extra (tried Spain, USA, UAE). But drzia on this thread has tried it in the UAE and it worked, so hopefully that's wrong.

Really hope EE will confirm what's happening officially soon, this has been a really messy launch.

[Brucejohnston]

There appears to be no way of buying a “new” data package when in the USA. The website and app says to buy a data package, but provides no way of doing so.  A phone enquiry to 150 (after talking to three persons for an hour), can provide no way to buy a data package. How does one purchase a 5 days data package in the USA? 

[_MrR_]

Assuming you didn’t get a text on arrival? 

If you’ve got data roaming switched on, try accessing: add-on.ee.co.uk (see top of screenshot below)

Hopefully that’ll load the page you need to buy an add-on for your trip and as it’ll recognise you’re connecting from  network in the States, should show you the relevant options.

[Christopher_G]

Hi @Brucejohnston 

Welcome to the community.

Did you get a 'welcome' text message when you landed in the USA? Are you able to buy the add-on through the add-on status page?

Chris

[chistery]

I had a similar issue when in the US recently. The add-on page didn't work at all. I eventually worked out it could only be reached by clicking on the link in the system notification I had...

The add-on page then appeared to allow me to buy a pass.

This is not how it's meant to work though, and was reported to EE.

So if you have the welcome text but can't reach the add-on page, do you get this notification?

[drzia]

Hello,

This is the reply form another thread by the EE community member.

So new full works will get the Zone 1 roaming included soon.

Link of the post as follows 

https://community.ee.co.uk/t5/Roaming/Roaming-refresh-Free-roaming-removal-Full-Works-Plan-after-Aug...

See the attached screenshot .

Thank you.

[Brucejohnston]

That did not work, and the EE help desk could not get it to work. How do I buy a 5 day data pass whilst I am in the USA?

Bruce 
+*************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Brucejohnston]

That link does not work. It says no connection to server. I can access other websites

Bruce
+************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[chistery]

You need to stop posting your phone number in your posts, this is a public forum.

So what is happening? Did you receive the welcome text on arrival? Are you connected to a US network? Is wifi off when you try and access the add-on page? Has roaming ever worked before for you?