Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Jadesharp92]

This is all so confusing! Really hope there will be more clarification on this soon!

[Dode_]

Does anyone know how the £15 7 day pass will work, is it midnight to midnight?

[Linzi_H]

Hi @Dode_ 

Roaming Passes currently run from midnight to midnight UK time. Once available all information will be in the terms and conditions.

Linzi 

[Dode_]

Thanks for that  Linzi. Will need to wait and see how it works then. If midnight to midnight and since most 7 night holidays actually span 8 days that would mean £15 +£2.47=£17.47. Still cheaper than 8 Days at £2.47 = £19.76 but by less than the price of an airport coffee.

[Damienw1]

So I have a new add on on my account as of today. 

It's Called Full Roaming. Anyone know if this is the start of getting Row1 on full works plans? 

[JBean0812]

Same here… thought it was just my account getting fully set up. 

[Matt_124]

Think it's just the enabler for Roaming globally and making international calls while Roaming, not a billing addon.

Description states "Enables the full Roaming and IDD experience".

[Damienw1]

Never seen that on any ee plan I've had. Can't see why it would suddenly appear 

[Matt_124]

I've heard it referred to as "turning on Full Roaming" by EE Staff before in relation to enabling roaming on my account. Purely a Roaming capability setting but you are correct that it has never appeared externally as an addon.

I would guess the visibility has just been changed on it, potentially to avoid the situations we see all too often where someone goes abroad but doesn't enable Roaming on their account. Might be a final step after they migrated everyone to the new billing system for mobile roaming (think it was referred to as OCS).

Now it should just be a matter of checking "do you have Full Roaming as an addon?"

Probably also makes it easier for CS too, as they can often think that the Billing is the only consideration before travelling and then the customer still can't connect.

[Xee1]

I have been using the existing roaming in USA without any problems. You bought before you went  and all was hunky dory. Now you pay when you arrive as I did this time and it has been a nightmare. Plus roaming was £40 for 30days it is now £100+ for 30 days a 150% increase! Well done nice price gouging