Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• You can get a EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[Schockwave]

@hotpot01 , that is correct, unless you have full works plan, which includes both EU and ROW 1, then you would need to either add  or change it to roam in EU.

[Heather198729]

Hi. I currently have the roaming inclusive extra but looking to upgrade my phone to the new 18 pro max. Will I lose this inclusive extra. I travel a lot so need to be able to use my phone abroad without paying extra every time. 
thanks for your help. 

[_MrR_]

Hey @Heather198729 ,

It depends how you do this.

If you simply buy a handset but make no changes to the plan then it all continues as is. 

If you’re upgrading via EE and move onto a different plan then you need to make sure the new plan you pick includes the inclusive roaming option. So it’s down to you. 

[Michael_D]

Hi @Heather198729 

Thanks for coming to the community.

It will depend on which plan you take with the new iPhone 18 Pro Max, as some of them do include roaming.

Our Essentials Plus and All Rounder plans let you use your minutes, text and up to 50GB data allowance in the EU.

The Full Works and Full Works Plus plans will include the EU, plus our Zone 1 countries.

You can see more on which plans are included in each option on our website. 

Michael