Roaming refresh

[JordanTA]

What’s changing?

• We’ve made non Europe Zone roaming easier with EE. From the 4^th of December we'll be launching our new roaming passes that you can buy from the moment you land
• This means we’re removing a number of Inclusive Extras passes and add-ons listed below and you will no longer be able to buy a pass before you travel
• For customers with inclusive EU Roaming today or iPhone Full Works plans, nothing is changing and those roaming benefits will stay the same. To see our new plans with roaming included click here

How can I see the new prices?

• All our new roaming information is available online at Roaming Refresh via our Roaming Calculator, or by texting ROAM to 150

What if I don’t buy a pass when I’ve landed outside of the Europe zone?

• You can use minutes and texts, but out of bundle rates will apply
• You will not be able to use data
• Out of bundle rates vary dependent on the zone follow this link to find the most accurate costs for your trip
• We recommend buying a pass to cover all usage across minutes, texts and data

I received a text about my roaming products being removed, which products are no longer being sold?

• The following products will no longer be available to select from the 4^th of December. If you already have one of these products, it will continue to work until you are notified that this has been removed from your account
• Roam Abroad Pass, Roam Further Pass, Roam Abroad Inclusive Extra, Roam Further Inclusive Extra, Travel Data Pass, World Select Talk and Text, Anywhere Minutes, Anywhere Texts

What happens when my product is removed?

• You will receive a text from us when the product has been removed with more information on our new offers and instructions on how to purchase them

Inclusive Extras:

• We will be in touch with details of when your Inclusive Extras will be changing. There'll be two new products; one for EU zone roaming and one for ROW 1 zone, which covers 33 destinations

How will this affect my travel in Europe?

• There are no changes to the way you use your device in Europe immediately as part of this change
• We have introduced a new EU roaming Inclusive Extra for customers on plans that can select a benefit as part of their plan
• In 2025, there will be an EU 7-day pass which will make it cheaper for customers who pay our daily roaming charge in the EU to use their device for a full 7 days

[_MrR_]

The fact you can access other websites but not the add on page makes me think you must be doing it whilst on WiFi.  Disconnect so your phone is on 4G / 5G then try to access the add on page shown above. 

[Brucejohnston]

It does not connect to that page when connected to 4G and not WiFi

How do I buy a data pass?

[Linzi_H]

Hi @Brucejohnston 

You can buy a roaming pass by:

• clicking the link in the message we send you on landing, and the link leads to http://add-on.ee.co.uk
• using the EE App, select Manage, then see the Roaming section
• by texting ROAM to 150

I hope this helps! 
Linzi 

[Customer12456]

So we used to get 1 month for £25

Now we get 7 Days for £15

I am away for 20 days like a lot of our Eastern European workers. =£48.70 for pay as you go £2.47 a day. Or if I want the faff / hassle I can do 7 days 3 times at £45.

I am going to do what everyone else is going to do……

Sim in the bin 1 PAYG card from an Eastern European country for all the data, texts and calls I want for €10

Then when I come back look for another provider that not trying to rip me off for an uplift of 100%.

So instead of an extra £25 you’ll be getting maybe £10 out of me and the loss of my contract in 2025. Well done!

And don’t get me wrong I can afford it is the principal.

Best regards

A Soon to be Ex EE Customer.

[ukms]

@Customer12456 how much do you spend per month/year when you are in the UK ?

[Damienw1]

Still complete silence on what's happening for full works plan customers anyone heard anything? 

[ukms]

@Damienw1  only this thread …..

https://community.ee.co.uk/t5/Roaming/Roaming-refresh-Free-roaming-removal-Full-Works-Plan-after-Aug...

[stefany19]

I'm sorry, but I'm not abroad and I don't have a sim card, why do I see this?

[PaulW13]

I am a little confused. Last year I went to Australia for 2 months and it cost me £25 per month to use all my UK allowances. 

When I go back next year it seems it will cost me £25 every 7 days to do the same. 

How is this better and something for EE to be boasting about. 

[Plymouthbloke1]

Best thing to do surely would be to upgrade your price plan to something that includes ROW1 roaming on it - and then go back to your old plan when you come back? Surely that would be more cost effective?